Claim insurance

In the unlikely event that you choose insured shipping and goods arrive damaged, please contact us immediately. The statutory maximum claim period is 30 days from the date of delivery. If you submit a claim after this period, you will miss out.

  • Inspect the goods immediately upon receipt.
  • If the shipment is (possibly) damaged, take photos while unpacking.
  • If the goods are actually damaged, please contact us as soon as possible, but in any case within three days.

This will prevent disappointment when claiming any damage. More information can be found in the terms and conditions.