Privacy & safety


Privacy
We care about your privacy. All personal information is therefore handled with care. We comply with the legislation that applies to personal data. You can view your stored personal data and you can have these changed or removed by us as far as legally permitted.

Which data does Good Hifi VOF collect?
If you browse this website, Good Hifi VOF keeps track of how you ended up on our website, for example via Google or another search engine, via a link on a forum, by typing in a URL and so on. It also keeps track of which page you 'entered' the website. Only these two data are recorded. An IP address or other personal details data are not registered. The information we collect when browsing is anonymous and we use it to keep track the number of visitors and optimize our website for users.

If you place an order with us, we need your personal details to process the order correctly. We will try to assess these details for accuracy and in case of doubt (for example: a shipping address seems incorrect) we will contact you by e-mail.

What information we collect with an order:
Name and address details: These are data such as name, address and place of residence, which you enter in the order form. We use this information to process the order and to ensure that the order is delivered. We share this information with PostNL and any subcontractors to have your order delivered.

Your e-mail address: We use your e-mail address to confirm the order and inform you when your order will be dispatched. We also use it to contact you if we have questions about your order. We do not share your e-mail address with third parties unless you request us to include the e-mail address in the delivery address on the shipment's label. In the latter case we will share your e-mail address with PostNL and any subcontractors.

Your telephone number: In order to be able to send your order with a track and trace code, we ask you for a telephone number on which you can be reached during office hours. We put this number on the track and trace form that we share with PostNL so that PostNL can reach you if there are problems with the delivery.

Where do we store the details of your order?
If you place an order, we store your data on secure servers of Mihosnet. These are located in the Netherlands. These data are only accessible to authorized employees of Good Hifi VOF. After downloading the data by our employees, this data is regularly removed (at least once a month) from the servers, after which we have no more data stored from you online.
For the benefit of our sales administration we keep a copy of every order in pdf format. We have the legal obligation to keep these for seven years. After seven years we will destroy these files. This file contains all data from your order: your name and address, the e-mail address, the ordered goods, the price, the chosen payment method, the chosen shipping method, and possibly the VAT number used. These files are stored locally, with password protection, for a maximum of 7 years. We do not store customer data in 'the cloud'.

Do we store other information about you?
No.

What do we do not do with your data?
We never use your data to show different prices to you than other customers. All our customers see the same prices for our items and products. We never sell your data to others.
We do not use your data to track you on the internet. Cookies on our website are exclusively functional and intended only for the current browsing session. No so-called 'tracking cookies' are placed with which your surfing behavior can be tracked.

Safety
Our website is fully secured with SSL encryption through a unique security certificate that is only used for this website. All data sent between your computer and our website is therefore encrypted.

Questions or remarks?
Feel free to contact info@goodhifi.com.

© Good Hifi VOF, 18-05-2018